PaintSure – Terms & Conditions
Effective Date: May 12, 2025
PaintSure is a trading name of Bicolour Painting and Maintenance Pty Ltd
ABN: 82 675 088 772
These Terms & Conditions govern the use of PaintSure’s services and website.
1. Overview
PaintSure provides subscription-based paint maintenance services for residential, commercial, and industrial properties. By using our services, you agree to these Terms & Conditions in full.
2. Service Scope
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Interior and external paint touch-ups and minor repairs are included.
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Full repaints are not included in the subscription and will incur additional charges.
3. Eligibility for Service
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Maintenance services are available up to 3 times per 12-month period, unless otherwise agreed upon.
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Emergency or urgent work beyond the 3 visits per year may incur additional costs.
4. Membership Terms
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Clients are responsible for maintaining an active membership.
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Missing two consecutive monthly payments will result in automatic membership cancellation.
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Cancelled memberships are not eligible for services, and no refunds will be issued for previous payments.
5. Property Type & Size
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PaintSure services are available for residential, commercial, and light industrial buildings.
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Properties exceeding 50 squares (approx. 465 m²) will:
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Not be covered under standard plans
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Require a custom quotation
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May incur additional costs before approval
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Properties with additional structures (detached or attached buildings such as granny flats, offices, or studios) are not included in the subscription unless:
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Approved in advance, and
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A custom tier has been provided to cover all structures.
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6. Refunds & Cancellations
6.1 Cancellations by Customer
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Membership can be cancelled anytime.
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If no service has been used, cancellation is allowed but prior payments are non-refundable.
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If services have been used, no refunds will be issued.
6.2 Missed Payments
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Two missed monthly payments result in automatic cancellation.
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Cancelled memberships cannot access services unless re-subscribed.
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No refunds will be issued for prior payments.
6.3 Service Frequency
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Maintenance services can be booked up to 3 times per year.
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Emergency or extra services beyond the 3 visits may incur additional charges.
7. Service Limitations
PaintSure reserves the right to refuse or delay service if:
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Membership is inactive or overdue
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The job exceeds the agreed service scope
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The site is unsafe or unprepared
8. Paint & Colour Matching
We use premium commercial-grade paints. While we aim to match existing colours, variations may occur due to aging or prior paint conditions.
9. Warranty and Limitations
We offer a 12-month workmanship warranty on all completed touch-up work. Excludes:
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Structural damage
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Water ingress
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Renovation-related issues
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External weathering or third-party work
10. Emergency Services
Emergency callouts are not part of the subscription. They will be quoted and charged based on urgency and access.
11. Liability and Insurance
PaintSure maintains full public liability and workers' compensation insurance. We are not liable for:
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Delays outside our control (e.g. weather, access)
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Indirect or consequential loss
12. Site Conditions & Access
Clients are responsible for:
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Providing safe, reasonable access
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Informing us of hazards or site conditions
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Letting us know in advance about additional structures
13. Dispute Resolution
All disputes will be handled through written communication first. If unresolved, formal mediation will follow.
14. Governing Law
These terms are governed under the laws of Victoria, Australia.
15. Intellectual Property
All PaintSure website content and branding are owned by Bicolour Painting and Maintenance Pty Ltd and may not be reused without permission.
16. Limitation of Liability
PaintSure and Bicolour Painting and Maintenance Pty Ltd are not responsible for:
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Damage not caused by us
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Delays due to site, weather, or client issues
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Services outside the agreed scope
17. $3,000 Home Seller Refresh – Terms & Conditions
A special one-off service for home sellers to improve property appeal before listing. Includes:
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Touch-ups & one full coat in selected areas
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Light prep (patch, sand, dust)
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Trade-quality internal painting (no external)
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1 site visit to assess scope
Conditions:
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Max. 40 squares (approx. 370 m²)
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Neutral colours only
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Must be pre-paid (excl. GST)
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Furniture must be moved/centred prior to service
Timeframe:
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1-3 business days to complete (depending on size)
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Book 5 days in advance
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Cancel/reschedule 48 hours in advance
Note: This is not a full repaint. It’s designed to boost market appeal, not renovate. Heavy prep, ceiling work, mould removal not included.
18. Contact Information
Phone: 1300 00 44 45
Email: info@paintsure.com.au
Website: www.paintsure.com.au
19. Company Information
PaintSure is a trading name of:
Bicolour Painting and Maintenance Pty Ltd
ABN: 82 675 088 772